SUPPORT SERVICES

Index InfoTech's committed customer service and technical support teams are available to analyze and resolve your problems quickly to keep your system up and running at optimal levels.

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Our  support offerings are specialized:

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• Industry & Verticals

• Software upgrades and service packs

• Issue resolutions: licensing, installation, reports and third party software integration & compatibility

• Access to release notes, software upgrades & patches

• Tailored & cost effective support plans

• Post Go-live support

• Database Management

• User Setup & Maintenance

• Technical Troubleshooting

• Monitoring & Tuning

• Operating System Maintenance

• Copying, Updating, & Moving Databases

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We take responsibility of end-to-end support. This will allow you to concentrate on your core business while leaving support issues to the experts

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Epicor Support Options

Index InfoTech has multiple support contract options based on your company requirements:

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• Annual Support Contracts

• Prepaid Support Plans – purchase a block of hours that can be used at any time during the support period.

• On Demand Hour Support – have a support team available for on call support without an annual agreement.