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SUPPORT SERVICES

Index InfoTech's committed customer service and technical support teams are available to analyze and resolve your problems quickly to keep your system up and running at optimal levels.

Our  support offerings are specialized:

  • Industry & Verticals

  • Software upgrades and service packs

  • Issue resolutions: licensing, installation, reports and third party software integration & compatibility

  • Access to release notes, software upgrades & patches

  • Tailored & cost effective support plans

  • Post Go-live support

  • Database Management

  • User Setup & Maintenance

  • Technical Troubleshooting

  • Monitoring & Tuning

  • Operating System Maintenance

  • Copying, Updating, & Moving Databases

We take responsibility of end-to-end support. This will allow you to concentrate on your core business while leaving support issues to the experts

Epicor Support Options


Index InfoTech has multiple support contract options based on your company requirements:

  • Annual Support Contracts

  • Prepaid Support Plans – purchase a block of hours that can be used at any time during the support period.

  • On Demand Hour Support – have a support team available for on call support without an annual agreement.